FAQ
Find here the answers to the questions I am most frequently asked.
Do not hesitate to contact me if needed.
🙌 Manufacturing
Are the parts really handmade?
Yes. All pieces are entirely handmade in my studio. Each object is thrown on the potter's wheel, glazed and fired by me.
This means that each piece is unique: slight variations in shape, color, or texture may appear, and that is also what makes handcrafted items charming.
Where are the ceramics made?
All items are made in my workshop in Grand Annecy, in small batches or as unique pieces.
Feel free to visit me by appointment.
Are the parts dishwasher and microwave safe?
Most of my ceramics are dishwasher and microwave safe.
However, to preserve their beauty for as long as possible, I recommend hand washing.
What materials do you use?
I mainly use stoneware, a high-firing clay, and food-safe glazes.
📦 Order
Can I modify or cancel my order?
If your order has not yet been shipped, it is possible to modify or cancel it. Contact me quickly via the contact page or by email.
Why are some parts out of stock?
I work alone and the pieces are handmade, which takes time. Some collections are produced in small quantities. Restocks are announced regularly.
Do you accept orders for events (weddings, corporate gifts, etc.)?
Yes, depending on my availability, I can create small custom series for events. It's best to contact me several weeks in advance to ensure deadlines are met.
Feel free to contact me to discuss your project.
How to follow the workshop's news?
New collections, restocks, and behind-the-scenes content are shared on my social media and via the newsletter.
🚚 Delivery
What are the shipping times?
Orders are generally shipped within 3 to 5 business days. During peak periods, delivery times may be slightly longer.
Which countries do you ship to?
I deliver in France and several European countries. Delivery costs and times are indicated during the order process.
How are the parts protected during transport?
Each piece is carefully packed with appropriate protection to prevent breakage during transport.
What should I do if my package arrives broken?
Despite all precautions, accidents can happen. If a piece arrives damaged, contact me within 48 hours with photos of the package and the piece so that I can find a solution.
↩ Returns
Can I return a product?
Yes. You have 14 days after receipt to request a return if the part does not suit you.
No. This is unfortunately not possible in the case of a custom order.
Are return fees covered?
Return costs are the customer's responsibility, except in the case of a defective product or an error on my part.
😎 Pre-orders
What is a pre-order?
A pre-order allows you to reserve a piece before it is made. This allows me to produce pieces on demand and avoid overstocking. The ceramic is then specially made for you.
What are the lead times for a pre-order?
Delivery times vary depending on the collections, but generally range between 3 and 6 weeks.
The ceramic manufacturing process involves several stages (shaping, drying, first firing, glazing, second firing), which takes time.
Can I order other items at the same time as a pre-order?
Yes, but in this case, your entire order will be shipped at once, when the pre-order is ready.
If you wish to receive the other items sooner, it is best to place two separate orders.
Can I cancel a pre-order?
Pre-orders directly launch the production of the item. Therefore, cancellation is only possible before production begins.